T Terms & Conditions

TERMS & CONDTIONS

We would like you to be happy with your order. Marianna’s Journey is about creating alternative solutions to help heal the physical, psychological, and spiritual aspects of the human body for our customers.

If you are not completely satisfied, let us know so we can ensure we do not make the same mistake again. This policy is not intended to limit your statutory rights in any way.

1. Returns

1.1 You must notify Marianna’s Journey of the return within 14 days of purchase by sending an explanation as to why you want to return via mariannasjourney@gmail.com. Thereafter we can’t be held liable.

1.2 We don’t offer returns. If the item was not what you expected, you are not able to return it.

2. Refunds

2.1 We will only process a refund if you notify us mariannasjourney@gmail.com. We will then ask you to take photos of the damaged item(s) and send it to us within 14 days of receiving your order.

2.2 If you received the goods damaged or defective, we would replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.

3. Replacements

3.1 Replacements, refunds, or credits will only be affected once the goods in question have been inspected.

3.2 We will not refund or replace if there is any evidence that the product has been used.

4. Defective products

We will try our best to ensure that the products we deliver to you are of high quality, and in good working order and without defects.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

4.1 Damage arising from negligence, user abuse or incorrect usage of the product.

4.2 Damage arising from a failure to adequately care for the product.

4.3 Damage arising from unauthorized alterations to the product.

4.4 Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.

5. Standard Warranty

5.1 Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns.

1.1 We may collect the following information:

a) Name

b) Contact information (including email address). Demographic information such as postcode, preferences, and interests. Other information relevant to customer surveys and/or offers.

1.2 We will never sell or make your personal information available to any third party other than as provided for in this policy unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Marianna’s Journey reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

1.3 Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is because of our gross negligence

1.4 Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

1.5 The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

1.6 We will ensure that all our employees, third party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.